S/4HANA Advanced Returns Management - Customer Returns


Reverse logistics, or returns, is a costly and time-consuming part of the daily life of the supply chain. The company needs to make a decision on where to return the stock, how to handle the stock when returned and whether the customer will receive a refund or a replacement. SAP S/4HANA fully supports this process, and it can provide your business with a number of benefits: Accelerates the return process and improves customer experience Increases process transparency by monitoring the entire end to end process Reduces overall reverse logistics handling cost and improves the management of warranty costs In this video, we will see customer returns in action, from return order to customer refund


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